Terms & policies

Who you are buying from

Black Cat is operated by Black Cat Lanka (Pvt) Ltd in Sri Lanka. These terms cover event tickets and retail goods offered for purchase on blackcatcolombo.com. The description and specific terms shown before payment form part of your purchase terms.

Contact us at blackcatcolombo@gmail.com or +94 11 267 5111. Our business contact address is 11 Wijerama Mawatha, Cinnamon Gardens, Colombo 00700, Sri Lanka. An event venue or collection point may be different; check your purchase details.

Before you pay

• Check the product or ticket, date, venue, quantity, each guest’s name and dietary choice, and your confirmation email.
• All website purchase prices are in Sri Lankan rupees (LKR). The final total includes the applicable taxes and any other charge disclosed at checkout. You see the full amount before agreeing to pay.
• Only the items, sessions and meals listed with your purchase are included. Photographs are illustrative unless an individual item is expressly identified.
• Use a payment method you are authorised to use. Do not send card numbers, security codes, banking passwords or one-time bank codes through messages or email.

Payment and confirmation

Online card payments use Payments.lk, with card processing through Payable. You enter card details on the provider’s secure payment page. Black Cat does not receive your full card number or security code.

A ticket is issued only after successful payment has been verified and the place allocated. A retail order is confirmed when we accept the order and allocate its stock. A payment acknowledgement alone is not an admission ticket or a collection-ready notice.

If payment is pending or its result is unclear, contact us with your reference before paying again. We will check a suspected duplicate or incorrect charge against the payment records. If a payment succeeds but we cannot fulfil the booking or order, we will arrange a full refund for the unfulfilled purchase.

Tickets and group bookings

• Each attendee needs their own named ticket and dietary choice. One buyer can pay for several guests in one checkout and receives the group confirmation.
• Keep the booking-access email private: it manages the group’s tickets. Share only each attendee’s individual PDF ticket with that attendee.
• Show a valid ticket QR at check-in. A cancelled ticket or a ticket replaced by an accepted transfer cannot be used. Duplicate entry to the same included session or meal is not permitted.
• A day pass includes the listed sessions and meals for that day. Saturday and Sunday passes are separate purchases.
• The booking contact must pass event updates to everyone in their booking. Tell us promptly through website booking help if the confirmation email is wrong or the tickets have not arrived.

Retail collection and delivery

The product page and checkout state the collection point, availability or preparation period, and any delivery options, charges and restrictions before payment. Delivery is offered only where a delivery option is explicitly available at checkout.

Wait for our ready-for-collection message before travelling to collect an order. It will give the collection details and reference to bring. If we cannot meet an agreed fulfilment date, we will contact you about a revised arrangement or refund. If you cannot collect as arranged, contact us so we can agree the next step.

Other bookings

Accommodation and private-dinner deposits have booking-specific conditions supplied before a deposit is requested. This page does not introduce a deposit product or replace the conditions of an existing accommodation booking made through another booking service.

Your rights and the version that applies

Sri Lankan law applies. Nothing in these terms excludes rights, remedies or liability that applicable law does not allow us to exclude, or prevents you contacting a relevant consumer authority or your card issuer.

We will keep the policy version supplied with your purchase. Later website changes do not retrospectively reduce the rights attached to an existing booking or order. The cancellation, return and refund rules below should be read before payment.

Monsoon Salons · 4–6 December 2026

• Tickets are non-refundable if you cannot attend, including non-attendance. You may transfer a ticket to another named guest for the same event before the transfer deadline.
• Ordinary online sales and name transfers close at 17:00 Sri Lanka time on 1 December 2026. Sales close earlier when sold out. This deadline does not remove refund rights where organisers cancel or materially change the event.
• Start a transfer through the website and supply the new guest’s full name, email and dietary choice. The new guest must accept the transfer before the deadline; starting a request alone does not complete it.
• On acceptance, the replacement guest receives the same inclusions and place. The former ticket and QR become invalid. Other guests in the group are unaffected.
• Select None or Vegetarian for every guest, with neither assumed. The choice is final at confirmation; a transfer records the replacement guest’s choice. If you have an allergy or need information before booking, use website booking help before paying. A Vegetarian choice is not an allergen-free guarantee.
• All ticket sales take place online. Use website booking help for booking issues. Any later ticket release will be announced only if the organisers approve it.

If organisers cancel or change an event

• If organisers cancel your ticketed event, we will notify the booking contact and arrange a full refund of the affected ticket price, including any mandatory charge paid for that ticket, to the original payment method. You do not need to find a replacement guest.
• If the event date changes, or a main session or included meal is removed, we will email the booking contact. You may keep the ticket or request a full refund of the affected ticket through website booking help before using it.
• A refund of a day pass cancels the whole pass and all its included sessions and meals. A refund for one guest does not cancel the other tickets in the group.
• A short delay or change of running order leaves the ticket valid under the usual non-refundable terms. This does not limit remedies required by applicable law.

Cancelling a retail order

Contact us as soon as possible with your order reference. If the order has not been prepared or dispatched, you may cancel for a full refund, including any delivery charge that has not been used. If preparation or dispatch has begun, the returns rules below apply. We will confirm the order’s status and your options; a cancellation request is not itself confirmation that the order has been cancelled.

Retail change-of-mind returns

• Contact us within 14 calendar days of collection or delivery to request a return. Return the agreed items within 14 calendar days after we confirm the return arrangements.
• Items must be unused, undamaged and in their original saleable packaging, with seals intact where supplied. Coffee, cinnamon and other sealed packaged goods must be unopened, properly stored and within their stated shelf life.
• Freshly prepared or perishable items and goods made or personalised specifically for you are not eligible for change-of-mind returns. This does not exclude remedies for an incorrect, faulty, damaged or misdescribed item.
• For a change-of-mind return, you pay the reasonable return cost and the original delivery charge is not refunded where that delivery was supplied as agreed, unless applicable law requires otherwise. We do not add a restocking fee.
• Contact us before sending anything back. We will confirm the return location and instructions; the business contact address is not an instruction to post an item without arranging its return.

Incorrect, faulty, damaged or misdescribed goods

Tell us promptly with the order reference and a description of the problem. A photograph may help where practical, but we will explain another way to assess the issue if you cannot supply one. A short reporting period for delivery damage does not remove rights concerning a fault discovered later.

We will assess the issue and provide the remedy required by applicable law, which may include repair, replacement or a refund. We cover reasonable agreed return costs where the problem is our responsibility. A full refund for an entire incorrect or unfulfilled order includes its standard delivery charge. The change-of-mind conditions do not restrict these remedies.

For antiques or vintage goods, clearly disclosed age, wear and individual characteristics form part of the description. You still have remedies if the item does not match that description or has a fault that was not disclosed.

Requesting help or a refund

For a ticket, use the website booking-help link supplied with your booking. For an order, email blackcatcolombo@gmail.com. Include the booking or order reference, the affected ticket or item, and what happened. If website booking help is unavailable, email us with the same details.

We aim to acknowledge your message within 2 Sri Lankan bank working days and give a decision or a clear progress update within 5 bank working days after receiving the information reasonably needed to assess it. Bank working days exclude weekends and Sri Lankan bank holidays. We will explain any further information needed or delay.

Refund amount and timing

We will confirm the approved amount and the affected ticket or items. For an eligible return, this follows receipt and assessment of the returned goods, unless return is unnecessary. Any lawful deduction must follow the terms disclosed before payment and be explained in the outcome. We do not deduct payment-processing fees from a refund owed because organisers cancelled, we could not fulfil the purchase, or goods were incorrect or faulty.

We submit an approved card refund against the original payment within 5 Sri Lankan bank working days of approval, subject to the original payment being available for refund through the provider. If the provider cannot accept it within that period, we will tell you why and give a progress update.

Refunds go to the original payment method. We will not ask you to send card numbers or security codes for a refund. If that method can no longer receive a refund, we will confirm a secure alternative process with the payment provider before arranging it.

A request, approval and refund in processing are different stages. We confirm completion only when the payment provider confirms the refund succeeded. Your card issuer may need additional time to display the credit; we cannot guarantee its posting date. Contact us with the refund reference if you need a status check.

A refund for one ticket is limited to the amount paid for that ticket and does not invalidate the other tickets in the booking. Nothing in this policy limits remedies available under applicable consumer law.

If an issue remains unresolved

Reply to the outcome with any information you believe we have missed. You may also seek assistance from the Consumer Affairs Authority of Sri Lanka or your card issuer. Contacting us does not require you to give up either route.

Information and purposes

Black Cat Lanka (Pvt) Ltd is responsible for the customer information used to manage your relationship with Black Cat. Contact blackcatcolombo@gmail.com for privacy enquiries.

For a booking or order, we use the booking contact’s details, each guest’s name and dietary choice where relevant, selected tickets or items, quantities, amounts, payment references and results, and support messages. Payment checkout may also request a phone number and billing information. A delivery address is collected only where needed for delivery. We may receive limited card information such as the card brand and last four digits, but not the full card number or security code.

We use this information to arrange your purchase, send confirmation and access links, provide meals and check-in, process transfers and refunds, answer enquiries, prevent misuse, resolve disputes and meet applicable record-keeping requirements. These purposes support your requested purchase, our legitimate interests in running a reliable service, or applicable legal obligations. Separate consent is used where needed for optional marketing or measurement.

Who receives information

Payments.lk and Payable, with their banks and card networks, process payment information under their own privacy notices. Some of their service providers process information outside Sri Lanka. Read Payments.lk’s privacy policy for those arrangements.

For Monsoon Salons, authorised Black Cat and Indus Conclave event personnel receive the guest-list information needed for admissions and catering: names, ticket references, valid or held status, included sessions, dietary choices and check-in status. Relevant catering personnel receive the dietary information needed to prepare meals. This does not subscribe guests to partner marketing.

Website hosting and technical-support providers handle information needed to deliver and protect the service. Brevo provides our events mailing-list service and the proposed booking-email delivery service; it receives the relevant recipient details and message content. Authorised website administrators and approved tools may access records as needed for support and payment checking. We do not sell guest information. Legal authorities receive information where disclosure is required by law.

Service providers may process information outside Sri Lanka. We limit the information supplied to the task and review the contractual and security arrangements before introducing a booking-service provider. Any material new use will be explained in an updated notice before that use begins.

Storage, access and retention

We limit access to people and service providers who need it for the purposes above and use appropriate safeguards for the information involved. No internet service can promise absolute security.

Information is kept for as long as reasonably needed to fulfil the booking or order, deal with support and disputes, and meet applicable record-keeping duties. Different records may be kept for different periods: a catering list does not need the same retention as a payment record. We review records for deletion or anonymisation when those purposes end, except where a legal obligation or unresolved claim requires retention.

Necessary browser storage keeps booking sessions and ticket access working. An unfinished guest form may be saved within the same browser tab for recovery and cleared when the confirmed booking page opens. Keep booking-access links private and close ticket pages on shared devices.

Marketing, measurement and your requests

Buying a ticket or product does not subscribe you to marketing. The events mailing list has a separate opt-in and an unsubscribe link.

Optional Google Analytics on the public Black Cat website runs according to your Analytics preferences. You can decline and still use the website. Your choice is saved on that device for up to 180 days and can be withdrawn there. Purchase details, billing information, guest names, dietary choices and support messages are not sent to website analytics. Ticket-management and check-in pages do not use advertising or analytics tracking.

Email blackcatcolombo@gmail.com to ask about the information we hold, request a correction or ask for deletion. We may verify your identity and will explain what we can change or remove and what must be retained. Statutory rights and complaint procedures apply as and when the relevant law is in force; this notice does not reduce any rights already available to you.